Communication is the key to mutual understanding, which in turn guarantees project success. Therefore, we encourage a friendly collaboration style when considering and discussing customer remarks, wishes and notes. We do our best to keep customers informed on the progress of the project and provide prompt responses to customers’ requests at any time.

 

To facilitate the communication process, we offer our customers different options: phone, e-mail, fax, instant messenger. High-priority calls are forwarded to cellular phones.

 

Although we respect and support the formal paperwork, we encourage direct communication between our staff, such as project managers, team leaders, analysts, developers, testers and customer’s personnel. To avoid misunderstanding and misinterpretation, a special mailing list is created for each project. All the members of ELEKS team and the customer are signed on to this list. Thus everybody receives information simultaneously, and what is more – e-mail messages of this kind cannot be ignored or lost.